Return/Refund Policy

Returns & Exchanges:
  • Mad Style will gladly accept returns and exchanges on any product bought on Mad-Style.com within 30 days of purchase.
  • All returns must be unworn and in their original packaging.
  • If your product is defective and was purchased at Mad-Style.com, we allow 60 days from date of purchase to return the product for an exchange or credit. If your product is defective and was purchased in a store, please return your item to the store in which you purchased it for a replacement or refund.
Unfortunately, purchases made in a store cannot be returned or exchanged for any reason via Mad-Style.com. Any merchandise purchased from a store does not qualify for a warranty through Mad-Style.com and must be returned or exchanged according to that store's policy. Any returns of in store purchases sent to Mad-Style.com will not be processed for a credit. Please contact the store in which you purchased your product directly for more information.

Online Return Instructions:
  1. Complete the Returns & Exchanges Form
    Download, print and complete the form (PDF)
    If you do not have access to a printer, please fill out the form on your computer, save the file and email it to sales@mad-style.com


  2. Repack Merchandise
    Package the items to be returned or exchanged in its original container, if available. Enclose the completed Returns & Exchanges Form and a copy of your original mad-style.com receipt or packing slip

  3. Ship
    Please send all returns & exchanges to:

    Mad Style Returns
    2600 South 25th Ave
    Broadview, IL 60155

Rules & Restrictions for Returns:
  • Customer is responsible for cost of shipping, unless otherwise noted.
  • All returns must be accompanied by a Returns & Exchanges Form and a copy of receipt or packing slip.
  • Shipping and handling charges are non-refundable.
  • Items must be returned in new, unused condition and in original packaging.
  • We are not responsible for any damage or loss of product in transit back to us.
  • In the event an item is damaged during shipment, please contact the carrier with your tracking number.
  • Original form of payment will be credited for your refund.
  • We reserve the right to refuse a refund request if it does not comply with these policies.

Damaged or Defective Items:
In the event an item is defective upon receipt or has a manufacturing defect, please fill out a Returns & Exchanges Form with Defective noted on the form. Items will be inspected and a determination made as to the cause of the defect.

 

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